At the Student Hand Limited (“we”, “us”, “our”, “the Student Hand”) we take our privacy obligations seriously. We comply with the Privacy Act 2020 when dealing with personal information.
Personal information is information about an identifiable individual (a natural person) and includes personal data, personally identifiable information and equivalent information under applicable privacy and data protection laws. Personal information that has been anonymised so that it is no longer possible to identify the individual is not personal information.
We collect personal information about you, the student or business using our Services (“you”, “your”). This Privacy Policy explains how we will collect, use and disclose your personal information, and how you can exercise your rights in relation to your personal information.
This Privacy Policy applies across all our Websites (if more than one) and any other products or Services we may offer. We will refer to them all as our Services in this policy. For a complete definition of our Services please see our Terms and Conditions here: https://thestudenthand.com/terms-conditions/. The use of our Website is subject to our Website Terms and Conditions. If there is any conflict between this Privacy Policy and the Website Terms and Conditions, the Website Terms and Conditions here: https://thestudenthand.com/terms-conditions/, will prevail.
We may need to update this Privacy Policy from time to time. The most recent version will be on our Website. The change will apply from the date we upload the updated policy.
The laws of New Zealand govern this Website and our Services and this Privacy Policy. If you are using this Website or our Services from another jurisdiction you will be solely responsible for your compliance with the laws of your jurisdiction.
Personal Information:
1.1. We collect personal information about you.
1.2. Personal information may include your:
(a) Name;
(b) Contact details, such as your email address, phone number, residential address and postal address;
(c) Date of birth;
(d) Race and/or Ethnicity;
(e) Sex and/or gender;
(f) Biometric information, such as information about your voice, other biological or behavioural characteristics, or a photo/video of your face;
(g) Photos and/or image in any video footage;
(h) Billing information;
(i) Financial information;
(j) Computer/network Internet Protocol (‘IP’) address;
(k) Identification information, such as your driver’s licence or passport;
(l) Membership of an advocacy group, trade union or political party; and
(m) Personal opinions or feedback you provide on or during using our Services.
1.3. We do not intend to collect personal information from children aged under 16. If you have reason to believe that a child under the age of 16 has provided personal information to us through our Website and/or by using our services, contact us through the ‘Contact details’ section below.
Identifiers:
1.4. Information about your computer and about your visits to and use of the Website (such as your IP address, location, browser type and user name) will be recorded when you log in to our Website. We may use this information to identify you. We will treat this information as personal information.
1.5. Identifiers may include your:
(a) Log files: We use log files in order to enhance your experience on our Website and to analyse trends. Log files gather and your IP address. We use this information to analyse trends and to administer and operate our Website.
(b) Cookies: Our Website uses temporary cookies to keep a session open after a user logs in. We may use the information we obtain from the cookies in the administration of our Website and to improve the usability of our Website. These cookies help us recognise previous visitors and also identify the route history of users. We cannot identify any personal information stored in these cookies, nor can we gain access to any information stored on your hard drive. In addition, we cannot access information from cookies sent from other Websites. Information collected will only be used as described above, and also to improve our Website. Some browsers allow you to refuse to accept cookies but this may have a negative impact on the usability of our Website.
(c) Postings: The information that you post on our Website in any open forum, including but not limited to discussion forums or public testimonials, can be viewed by other users of our Website. Be aware that any personally identifiable information you submit on such forum can be viewed and used by other users of our Website. We take no responsibility for any information submitted in this manner.
1.6. We will have access to and may use other information, such as number of users, traffic patterns and demand for the service, to monitor server and software performance as well as for our other internal purposes. We may also collect information about all system interaction with users while they are logged in. This information is owned by us and may be used to verify actions taken by a user or to better understand the behaviour of users in order to improve our Website.
2.1. We collect your personal information directly from you, where this is possible and practicable.
2.2. We may also collect your personal information:
(a) from someone else, where you have authorised this;
(b) from publicly-available sources;
(c) automatically, when you visit our Website or use our Services, such as your IP address, web pages you viewed and links you clicked on. Some of this information is collected using cookies (text files saved on your device) and similar tracking technologies.
3.1. We only collect your personal information for lawful purposes connected with the function or an activity and Services of the Student Hand.
3.2. If you do not provide us with some of the personal information we request, we may be unable to provide you with the Services you have requested.
3.3. We (and our employees, officers, agents, contractors and affiliates as defined below) may use the personal information you provide to:
(a) deliver the Services to you;
(b) communicate with you regarding the Services;
(c) verify your identity for use of our Website, to conduct address verification or credit checks for invoicing and billing purposes and to enrich your profile and search ability;
(d) assist in providing better services to you by tailoring the services to meet your needs;
(e) keep our Website relevant and of interest to users;
(f) provide you with further information about us or other Websites or products or services offered by us or our related companies or which we consider may be of interest to you;
(g) show you advertising and information that is most relevant to you and your interests;
(h) assist in arrangements with other organisations (such as loyalty program partners) in relation to a product or service we make available to you;
(i) undertake credit checks of you (if necessary);
(j) bill you and collect money that you owe us;
(k) carry out marketing, promotional and publicity activities (including direct marketing), market research and surveys;
(l) show you advertising and information that is most relevant to you and your interests;
(m) improve our Services based on your feedback;
(n) allow us to run our business and perform administrative and operational tasks (such as training staff, risk management; developing and marketing products and services, undertaking planning, research and statistical analysis; and systems development and testing, keeping our records up to date, being efficient about how we fulfil our legal and contractual duties);
(o) monitor suspicious or fraudulent activity and to detect any fraud or crime, or money laundering and counter financing of terrorism in connection with any laws, rules or regulations in New Zealand or overseas for analysis in aggregate form (with identifiable characteristics removed so that you will remain anonymous);
(p) protect and/or enforce our legitimate business interests and legal rights, including defending any claim and compliance with regulatory and audit functions;
(q) comply with legal and regulatory requirements; and
(r) for any other purpose which is stated to you at the time of collection or that you otherwise authorise or authorised by the Privacy Act 2020.
4.1. There may be times where we need to share your personal information with third parties.
4.2. We will only disclose your personal information to:
(a) businesses engaged by the Student Hand for the purpose of our Services;
(b) students engaged by the Student Hand for the purpose of our Services;
(c) other companies within the Student Hand Limited group of companies (if any);
(d) a third-party payment provider from time to time;
(e) an accounting firm or software, to enable us to invoice you for the Services, from time to time;
(f) shipping/delivery services from time to time;
(g) our Website and IT system managers from time to time;
(h) our marketing or promotional professionals from time to time;
(i) a credit reference agency, for the purpose of carrying out a credit check on you;
(j) an actual or potential buyer (and its agents and advisors) in connection with an actual or propose purchase, merger or acquisition of any part of our business;
(k) regulators, law enforcement bodies, government agencies, dispute resolution providers, or other third parties where we consider it is necessary to comply with applicable laws or regulations, or to exercise or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure; and
(l) Other people, where authorised by you.
5.1. We will keep your personal information for:
(a) no longer than is required for the lawful purpose for which it was collected; and
(b) for as long as we believe is reasonably necessary for the purpose it was collected.
5.2. After the end of the period in clause 5.1, we will delete or anonymise your personal information.
6.1. We keep your personal information secure by storing it in encrypted files and/or only allowing certain staff to access it and/or storing it in a password-protected Customer Relationship Management system and only allowing certain staff to access it;
6.2. We may store your information in cloud or other types of networked or electronic storage. We will take reasonable technical and organisational precautions to prevent the loss, misuse or unauthorised alteration of your personal information. However, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information.
7.1. Subject to certain grounds for refusal set out in the Privacy Act 2020, and certain conditions that may lawfully apply to the exercising your right, you have the following rights:
(a) The right to be provided full information about your personal information that we hold;
(b) The right to require that we correct any incorrect information we hold about you;
(c) The right to ask that we delete or destroy your personal information;
(d) The right to ask that we restrict the use of your personal information;
(e) The right to object to the use of your personal information by us; and
(f) The right to receive your personal information in a structured and commonly used format.
7.2. If you wish to access or correct your personal information we may impose a charge for complying with your request for access to or correction of your personal information.
7.3. To exercise any of your rights in relation to your personal information, or to otherwise discuss this Privacy Policy, you can contact us in the following ways:
